Troubleshooting

Most of the small things that go wrong on Fabled come from a stale browser cache, a flaky network connection, or a permissions setting that is doing exactly what it says but not what you expected. This page walks through the symptoms in roughly the order they show up.

The page is stuck on a loading spinner

Most loading spinners resolve in a second or two. If one sits for more than ~30 seconds, in this order:

• Hard refresh the page. Browser cache is the single most common cause. Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows / Linux.
• Open in an incognito / private window. If it works there, the problem is browser extensions or cached state in your normal profile.
• If still stuck, open the browser console (F12) and look for red error rows. Even if you cannot interpret them, copy-pasting them into a support ticket gets you a fix faster.

A character or campaign disappeared

If something is missing:

• Check the Archived view. Characters, campaigns and elements can be archived, and archived items can be restored from there. Campaigns are archived rather than deleted.
• Confirm the account. If you have multiple Fabled accounts (test, personal, work), the missing content might live on a different one. Check the avatar in the top-right.
• For a missing character: check which game you are looking at. Characters belong to a game, and campaigns use them, so a character can be missing from a campaign it was never added to.
• If you cannot find it anywhere and you are sure you did not delete it, contact support and include your account email.

A dice roll is not landing

If you click a sheet button or fire from the dice tray and nothing happens at the table:

• Confirm you are connected to the session, not just looking at it. If the session shows Reconnecting, your network connection dropped and controls are paused until it returns. Wait for it to reconnect, or refresh the page.
• If the button is greyed out, the framework is preventing the roll. Hover over it to see why.

Voice or video has dropped

Voice and video can recover from a brief disconnect, but a long one needs a refresh:

• Refresh the page and rejoin the session. If only one person has dropped, they refresh on their side.
• Browser permission for microphone / camera occasionally drops on update. Check the address bar's permission icons if the page can no longer reach your hardware.

Content from the marketplace is not appearing

If you bought a bundle and cannot find it in your library:

• Confirm the purchase landed. Your orders are listed under Order history in your account.
• Hard refresh the page after a purchase, then look again.

Reporting a bug the right way

If none of the above resolves the issue, the bug reporter is the fastest path to a fix. Open Help & Support in the top bar and choose Report a bug:

• It attaches a screenshot and recent console output, and has a severity field.
• Add a one-line summary of what you expected and what happened instead.